Physician Responsibilities vs. Patient Responsibilities
A clear guide to roles and obligations within the platform, based on KURBUO's Terms and Conditions of Use.
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General
KURBUO acts exclusively as a technological intermediary. This means the platform facilitates the connection and administrative coordination between international patients and independent healthcare professionals, but does not provide medical services, does not intervene in clinical decisions, and does not store the patient's clinical information. The physician-patient relationship is established directly between both parties. The responsibilities of each party within the KURBUO ecosystem are detailed below.
Comparative Responsibilities Table
| Aspect | Physician's Responsibility | Patient's Responsibility |
|---|---|---|
| Medical Service Provision | Clinical evaluation, diagnosis, treatment, prescription, and therapeutic follow-up | Follow the health professional's medical recommendations |
| Informed Consent | Inform about procedures, risks, benefits, and alternatives. Manage the consent signature. | Sign the informed consent directly with the physician |
| Medical Records | Prepare, safeguard, and manage the medical record in own systems | Provide truthful, complete, and accurate information for medical evaluation |
| Confidentiality | Ensure the confidentiality and security of clinical information | Do not share clinical information through platform channels |
| Professional Credentials | Keep licenses, certifications, and legal authorizations up to date | Independently verify that the service meets their needs |
| Appointment Management | Keep availability and schedule updated. Notify changes promptly. | Attend punctually or report absence per the Cancellation Policy |
| Payments | Provide contracted service upon payment confirmation | Make corresponding payments per commercial conditions |
| International Care | Comply with legislation of the country where service is provided | Assume inherent risks of international medical care |
| Communication | Use respectful and professional language | Use respectful and appropriate language |
| Platform Use | Use as a technological tool for administrative coordination | Access services only through authorized channels |
Healthcare Professional's Responsibilities
The healthcare professional registered with KURBUO provides their services autonomously, independently, and under their exclusive professional, ethical, and legal responsibility
Medical Service Provision
- - Provide the medical services contracted directly with the patient in accordance with the lex artis and applicable professional standards.
- - Perform clinical evaluation, diagnosis, treatment, medical prescription, and therapeutic follow-up under their exclusive responsibility.
- - Personally provide the contracted services, without delegating their execution to unauthorized third parties.
- - Comply with the health regulations in force in the jurisdiction where the service is provided.
Informed Consent
- - Inform the patient clearly, sufficiently, and comprehensibly about medical procedures, risks, benefits, therapeutic alternatives, and other relevant clinical aspects.
- - Manage the signing of the informed consent directly with the patient, as this is a clinical act that is NOT administered or managed by KURBUO.
Medical Records and Documentation
- - Prepare, safeguard, and manage the patient's medical record in their own medical systems.
- - Store all clinical documentation (diagnoses, prescriptions, laboratory results, diagnostic images) in their own systems, without involving KURBUO.
- - Ensure the confidentiality and security of the patient's clinical information.
Administrative Management on the Platform
- - Keep their professional availability, appointment schedule, and offered services up to date.
- - Provide truthful, accurate, and up-to-date information regarding personal data and professional credentials.
- - Report to KURBUO technical failures or administrative situations that may affect the use of the platform.
- - Maintain the confidentiality and security of their account, being responsible for the use of their access credentials.
- - Use respectful and professional language during medical care.
Important
KURBUO does not supervise clinical procedures, does not participate in medical decisions, and does not store the patient's clinical information. All responsibility for the medical act falls exclusively on the healthcare professional.
Patient's Responsibilities
The patient acknowledges that the decision to hire medical services through the platform is voluntary and is made under their exclusive responsibility.
Personal and Medical Information
- - Provide the healthcare professional with truthful, complete, and accurate information that allows for an adequate medical evaluation.
- - Refrain from providing false, incomplete, or misleading information that could affect the medical care received.
- - Register on the platform with truthful, accurate, current, and authentic personal data, and update them when necessary.
Consent and Informed Decision
- - Sign the informed consent directly with the healthcare professional for the contracted medical service, acknowledging that such consent is a clinical act between patient and physician.
- - Acknowledge that the preliminary virtual medical orientation is only advisory and does not replace in-person medical evaluation nor constitutes a definitive diagnosis.
- - Assume the inherent risks of international medical care, including differences in clinical protocols, medical practices, and availability of treatments.
- - Accept that KURBUO does not guarantee medical outcomes, recovery times, or clinical success of procedures.
Compliance and Follow-up
- - Follow the medical recommendations given exclusively by the healthcare professional within the care relationship framework.
- - Respect the schedules and conditions of contracted medical appointments, attending punctually or promptly reporting absence per the Cancellation Policy.
- - Make the corresponding payments for contracted medical services according to the established commercial conditions.
- - Independently determine that the medical service contracted with the healthcare professional meets their needs.
Appropriate Use of the Platform
- - Use the platform appropriately, in accordance with the law, Terms and Conditions, and Privacy Policy.
- - Access medical services exclusively through the technological channels enabled by the platform.
- - Use respectful and appropriate language during interactions with healthcare professionals and the administrative team.
- - Refrain from engaging in conduct contrary to the law, morality, public order, or good practices.
Important
The patient acknowledges that KURBUO does not provide medical services, does not intervene in clinical decisions, and does not store or safeguard clinical information. The contractual and care relationship is established exclusively between the patient and the healthcare professional.
What KURBUO Does and Does NOT Do
For further clarity, the exact scope of KURBUO's role as a technological intermediary is detailed below.
KURBUO Does
- - Provides and maintains the technological infrastructure that enables interaction between patients and healthcare professionals.
- - Implements reasonable technical and administrative measures to protect the security of personal and administrative information.
- - Provides technological tools for administrative management of appointments, payments, and logistical coordination.
- - Conducts administrative documentary validation processes to verify the existence of academic degrees, professional licenses, and legal authorizations of physicians.
- - Provides technical and administrative support channels related exclusively to the use of the platform.
- - May act as a conciliation channel between patient and professional in cases of dispute over refunds.
KURBUO Does NOT
- - Does not provide medical services or telemedicine.
- - Does not supervise clinical procedures or participate in medical decisions.
- - Does not create, store, safeguard, or manage medical records, diagnoses, prescriptions, laboratory results, or diagnostic images.
- - Is not a party to the contractual relationship between patient and physician.
- - Does not guarantee the quality, safety, effectiveness, or outcomes of medical services provided.
- - Is not responsible for medical complications, adverse effects, or unsatisfactory clinical outcomes.
- - Does not constitute medical insurance, a health plan, or a guarantee of clinical outcomes.
Cancellation and Refund Policy Summary
| Situation | Required Notice | Refund |
|---|---|---|
| Virtual/in-person appointment cancelled on time | Minimum 24 hours in advance | 100% of amount paid |
| Procedure/surgery cancelled on time | Minimum 5 business days in advance | Up to 80% (less costs incurred) |
| Documented force majeure | Notify within 12 hours of the event | 80% refund or rescheduling at no cost |
| Late cancellation or no-show | Without timely notification | No refund |
| Right of withdrawal | 5 business days after purchase (if unused) | 100% of amount paid |
If you don't win, we don't win - KURBUO
This document is an informational summary based on KURBUO's Terms and Conditions of Use.
For the full legal text, please refer to the official document at www.kurbuo.com